Keppie Careers

Social media speaker, social media consultant, job search coach

How to work with a clueless co-worker

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cluelessDo you work with someone you could only generously refer to as “dumb as a post?” Do you have a clueless co-worker? You have no idea how this person finagled a job in your department or company, but it’s clear focusing on the task at hand is not his or her strong suit? There are a lot of difficult personality types in the office, but it’s possible the colleague who just doesn’t seem to ever “get it” can be one of the most challenging to manage – especially if patience is not one of your virtues.

Take these tips into consideration if this hits home for you.

Put yourself in the other person’s shoes.

Maybe you’ve already decided your co-worker is clueless, but try to stop and think about what may be confusing him or her. If the job is new or the job description recently changed, it is possible your colleague is experiencing overwhelm and maybe isn’t as dumb as you think! Instead of getting angry or annoyed, take a deep breath and try, try again to explain things, or co-opt another colleague to take a shot at helping make things clear.

Is it you? 

Maybe you don’t realize how intimidating you are at work. Do you have a tone of voice that makes it clear you think the other person is clueless when alerted to a mistake? Do you raise an eyebrow a little too quickly or let out an exasperated sigh? If so, you could be contributing to the problem. Try to take a long look at how you are handling the co-worker and make a change.

Extend yourself. 

Perhaps a little special attention from you can make a difference in helping get things on track. Don’t underestimate the power of spending a little extra time explaining things and offering support and help. Some people would rather make mistakes than ask a question. If you offer to respond to inquiries – even though you’ve already explained things – you could save yourself a lot of grief later.

Seek assistance. 

Depending on your company, there may be external resources available to help manage a problem employee. In some cases, he or she may be offered formal training. In other cases, it will be up to you (or a supervisor) to carefully document problems in order to counsel him or her into a more appropriate position elsewhere.

Problem solve.

If the problem isn’t a matter of a new employee, and it’s clear you’re stuck working with someone who is more likely to cause a problem than to solve one, do what you can to circle the wagons and avoid handing important projects to the sub-standard colleague. It may mean more work for you and others in your team, but if you can avoid cleaning up problems later, it could be worth it. (Consider trying for a promotion yourself while you are at it.)

Be a friend.

If nothing else works, and it looks like your clueless colleague is there to stay, consider how you can help him or her find a different job. Share information about networking events and talk up the value of social networking to move ahead, career-wise. While you won’t want to give a strong work recommendation to someone who clearly can’t perform, maybe you can mentor the person into a role more appropriate – and out of your department.

Originally appeared on AolJobs.com.

 

Communications skills lesson

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Screen Shot 2014-07-03 at 10.24.40 PMAs a career and business consultant and coach, I focus a lot on teaching clients how to identify and market their key skills and accomplishments. Usually, we think first about the “hard skills” — the skills that have a tangible result at work. For example, the things they probably learned how to do in a class or someone taught them in a previous job. It’s important to focus on those abilities when job hunting, as employers need to know that you are capable of getting the work on their (likely long) list of “must haves” documented on job descriptions.

More and more, however, employers are including “soft skills,” also known as “emotional intelligence” in their requirements. Soft skills include: leadership, written and verbal communication, problem solving, motivation, interpersonal skills and creativity.

It’s not surprising that soft skills continue to play a big role in hiring decisions. Employers realize that they can teach hard skills, such as how to use a software program, but it’s virtually impossible to retrofit employees with soft skills. A study from Millennial Branding showed soft skills topped the list of “must have” skills that employers want, with 98 percent of employers saying communication skills are essential.

Early in my career, I learned a lot about the value of written communication as an editor for publications at a Wall Street firm. A new college graduate, I worked with many brilliant financial minds to help them explain the markets to their clients. Just one word out of place could give someone the wrong impression. I saw how difficult it could be for people who could explain a strategy to a client in person to put those same concepts together in writing.

Making sense
Our department’s job was to take their words and ensure they made sense when read. Over and over again, I noticed how adding (or subtracting) a comma or changing a phrase could alter the entire document. (For better or for worse!) Careful reading is so important to success in written communication.

In my second career as a career advisor in a university setting, I learned a lot of lessons about communicating well face-to-face. I remember the very first student I met for a resume review. I pointed out a few things she had included on her resume and asked her, “So what?,” intending to help her focus and clarify her accomplishments. Having come from Wall Street, where verbal communication tends to be very direct, it didn’t occur to me that she’d react poorly to the inquiry and think she needed to rewrite her entire resume!

It was a great reminder for me to always think about the person who needed my help and adjust my communication accordingly. I certainly didn’t want to offend students via blunt questions about their marketing materials. I find today, working with more business owners and experienced professionals, I do sometimes communicate bluntly to make a point.

The lesson is that communication is a two-way street. It doesn’t really matter what you intend to say, or the takeaway you expect. What matters most is how the person or group will receive your communication. Like marketing; it’s important to think first of your target audience when you put your thoughts together to share with someone else.

Originally published on AOLJobs.com.

Get a recruiter’s attention on Twitter

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social media expert, how to find a job on TwitterWhen you’re looking for a job, you want to be sure to take advantage of all of the tools at your disposal to help you land the best possible opportunity. Social media should be on your to-do list, because it provides a way to connect with networking contacts and decision makers. [Read more…] about Get a recruiter’s attention on Twitter

Crazy interview questions

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Screen Shot 2014-07-03 at 10.19.37 PM“If you could throw a parade of any caliber through the Zappos office, what type of parade would it be?” 

How are you supposed to reply to such an off-the-wall interview question? Do you even want this job? Someone applying for a position with the Zappos Family as a customer loyalty teammember was faced with such a quandary; the question is number one on Glassdoor.com’s list of “Top 25 Oddball Interview Questions for 2014.”

Glassdoor.com’s team of data scientists compiled this list, which is not in any particular order, based on questions shared during the past 12 months as part of the Interview Reviews feature on Glassdoor. This feature, which is free to use, offers insights into the interview process including the interview format, how the interview was achieved, the average interview length and overall ratings regarding the interview experience. Glassdoor has collected nearly 1 million interview questions and reviews from around the world. To develop the list, they take into account community feedback, such as questions tagged as “brainteasers” and compile questions job candidates shared on their site over the past year.

Glassdoor’s Top 25 Oddball Interview Questions for 2014:

1. “If you could throw a parade of any caliber through the Zappos office, what type of parade would it be?” – The Zappos Family, Customer Loyalty Team Member interview

2. “How lucky are you and why?” – Airbnb, Content Manager interview

3. “If you were a pizza delivery man, how would you benefit from scissors?” – Apple, Specialist interview

4. “If you could sing one song on American Idol, what would it be?” – Red Frog Events, Event Coordinator interview

5. “Are you more of a hunter or a gatherer?” – Dell, Account Manager interview

6. “If you were on an island and could only bring three things, what would you bring?” – Yahoo,Search Quality Analyst interview

7. “If you were a box of cereal, what would you be and why?” – Bed Bath & Beyond, Sales Associate interview

8. “Do you believe in Bigfoot?” – Norwegian Cruise Line, Casino Marketing Coordinatorinterview

9. “Why is a tennis ball fuzzy?” – Xerox, Client Manager interview

10. “What is your least favorite thing about humanity?” – ZocDoc, Operations Associateinterview

11. “How would you use Yelp to find the number of businesses in the U.S.?” – Factual, Software Engineer interview

12. “How honest are you?” – Allied Telesis, Executive Assistant interview

13. “How many square feet of pizza are eaten in the U.S. each year?” – Goldman Sachs,Programmer Analyst interview

14. “Can you instruct someone how to make an origami ‘cootie catcher’ with just words?” – LivingSocial, Consumer Advocate interview

15. “If you were 80 years old, what would you tell your children?” – McKinsey & Company, Associate interview

16. “You’re a new addition to the crayon box, what color would you be and why?” – Urban Outfitters Sales Associate interview

17. “How does the internet work?” – Akamai, Director interview

18. “If there was a movie produced about your life, who would play you and why?” – SinglePlatform, Inside Sales Consultant interview

19. “What’s the color of money?” – American Heart Association, Project Manager interview

20. “What was the last gift you gave someone?” – Gallup, Data Analyst interview

21. “What is the funniest thing that has happened to you recently?” – Applebee’s,Bartender/Neighborhood Expert Server interview

22. “How many snow shovels sold in the U.S. last year?” – TASER, Leadership Development Program interview

23. “It’s Thursday; we’re staffing you on a telecommunications project in Calgary, Canada on Monday. Your flight and hotel are booked; your visa is ready. What are the top five things you do before you leave?” – ThoughtWorks, Junior Consultant interview

24. “Describe to me the process and benefits of wearing a seatbelt.” – Active Network, ClientApplications Specialist interview

25. “Have you ever been on a boat?” – Applied Systems, Graphic Designer interview

Before you freak out at the thought of answering one of these oddball questions, keep in mind that most employers will stick to the more traditional, “Why should we hire you” and “What is your biggest weakness” type of interview question. Be prepared to explain why you are a good fit for the job.

Stay tuned for specific tips later this week just in case you face one of these eclectic inquiries at your next interview.

What are some of the strangest questions you’ve been asked on an interview? Comment below.

Originally appeared on AOLJobs.com

How to get a job at a company you left

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door knockerParting may have been sweet sorrow, but you now notice there’s a new job at your old company, and you want to apply. What should you keep in mind to give yourself the best chance to avoid job seeker mistakes to recapture a spot at the organization you left? [Read more…] about How to get a job at a company you left